frequently asked questions
frequently asked questions
FAQ about CREA courses
How do I enrol for a course?
You can enrol for a course at the counter or online via our website. To do so, go to the relevant course page, choose your desired start date and click on “enrol here”. Then follow the on-screen steps or complete the payment. You will always receive a confirmation by e-mail. If you do not receive it, please check your spam folder before contacting planning@crea.nl. Enrolment for CREA courses is open to anyone aged 18 and over (students from age 17). Click here for more information about course enrolment (price categories, priority regulations, cancellation and refund.
Where can I read the terms and conditions for the courses?
Via these links you can find the general course Terms & conditions and general Course info.
How does the waiting list work?
Is your desired course full? Then you can sign up for the waiting list free of charge. You will receive an e-mail when a spot becomes available. Whoever then enrols first via the website may take part in the course. Any missed lesson(s) will not be made up. We close the waiting list after the second lesson.
What is the age limit?
Registration for CREA courses is open to anyone aged 18 and older, as well as to students (as defined in our pricing categories) who are 17 years old.
Is it certain that my course will go ahead?
For a course to go ahead, a minimum number of participants is required. This exact number varies from course to course. From two weeks before the start of a course, it is no longer possible to cancel your registration or change courses. At that point, we first check whether there are enough participants to go ahead with the course. If it is at that point completely clear whether the course can go ahead, we will notify you immediately.
If, two weeks before the start of a course, it is still uncertain whether it will take place (due to the minimum number of participants), a final decision will be made and communicated no later than one week before the course starts.
So don’t wait until the last minute to register, otherwise the course you had in mind might already be cancelled – or full.
Are there still spots available in a course?
As long as you can register online, there are still spots available. If the course is full, the button will change to “join the waiting list.”
Can I still register if a course has already started?
For most courses, you can still register up to and including the second lesson, provided there are spots available. You will find a link for this on the course page. If the course is full, you can sign up for the waiting list. The waiting list also closes after the second lesson.
How many classes does the course include?
You can find the course duration in the description of said course on our website. This is usually 10 weeks (one lesson per week). There are also summer courses.
How are the course blocks scheduled?
The 10-week CREA courses are divided into 3 blocks. Block 1 (Fall) starts in September, block 2 (Winter) starts in January and block 3 (Spring) starts in April.
We take holidays in account for these blocks, check out the course info page for more information.
For each starting date, duration and block, please check the course page.
Are there trial lessons?
Unfortunately, we do not offer trial lessons. However, it is understandable that you would like to know what the course entails before you sign up.
The final presentations of the courses at the end of each course block are open to everyone. CREA also offers day courses.
How does the student/alumni/staff discount work?
For more information, check our price categories.
Do I get a discount if I take multiple courses?
If a “bundle discount” is available, it will be indicated on the course page.
In what language are the courses?
CREA offers courses in Dutch (NL), in English (EN) and courses open to anyone (NL/EN). Please keep in mind that within courses in the last category the teacher might use both languages to make sure everyone can keep up. Carefully check to which category your course belongs before enrolling (there’s a flag in every course information block).
I can't make it to class. How do I inform the teacher of my absence?
Please inform us by calling +31 (0)20 399 1212
Can I make up for missed lessons or receive a refund for them?
Unfortunately, it is not possible to make up for missed lessons or receive a refund—this applies even in cases of illness or injury, and also across a next course block. We do, however, appreciate it if you let us know you will be absent by calling +31 (0) 20 399 1212. If an instructor is ill or otherwise unable to attend, the lesson will either be taught by a substitute instructor or rescheduled to take place at the end of the course term. Please note that a rescheduled lesson may be held on a different day and at a different time.
Is my class cancelled? When is CREA closed?
CREA follows the official national holidays. Should your class be cancelled on another day, you will be notified. We take holidays into account: fall break in block 1 and a May break in block 3. Click here to check when CREA is open.
How do I cancel my course enrolment?
Cancellations can be sent by e-mail to planning@crea.nl. Only if you cancel in writing up to 2 weeks before the course starts will you receive a full refund of the course fee. For more information, see our basic terms & conditions.
Can I switch to a different course?
Switching to a different course is equivalent to cancelling one course and then enrolling in another. Cancellations can be made up to 2 weeks before the start date.
Can I still cancel after my course has started if I’m not happy with it?
You are, of course, always free to cancel, but unfortunately, we cannot provide a refund.
The course is not what I expected. What can you do about this?
We do our utmost to ensure that the description on the course page is as accurate as possible. If, after a few lessons, the course turns out to be different from what you had anticipated, please discuss this with the instructor. The instructor can provide further clarification regarding the course content and what you can expect.
Am I entitled to a discount?
CREA offers discounted rates for students, UvA staff and (UvA)-alumni. Check our price categories to see which discount applies to you. If in doubt, always call us first before applying the discount yourself, as we always ask for proof. If the student is not entitled to a discount and/or priority, they will pay the price difference and CREA reserves the right to charge an administration fee of €25.
Can I get an invoice?
CREA does not send invoices for individual courses. Unfortunately, we do not have the manpower for that. We hope to make this possible in the future with our new ICT system. Until then, we have made sure that the e-mail confirming registration includes all the necessary information, such as price and VAT.
I would like to organise a private workshop for a group at CREA, is that possible?
It is not permitted to rent a studio at CREA and organise a workshop yourself. If you would like to attend a CREA Workshop with your group, please check Workshops on our website for our range of workshops. Each workshop lists the days on which it can take place, the maximum number of participants and the price (excluding VAT).
I would like to teach at CREA. How can I contact you?
CREA usually works with regular professionals. Please note that the programme is fixed on an annual basis.
Do you have a proposal? Send it to opensollicitaties@crea.nl. Your application will then be saved in our archives. You will be contacted in case of interest. Teaching in CREA studios, outside CREA courses, is strictly prohibited. Under certain circumstances, we make an exception to this. If you would like to know if you qualify, please fill out the ‘Studio Rental Exception’ form.
What should I wear to the dance class?
If there is a dress code, it will be stated in on the page of the course. You can also get advice from the instructor during the first lesson.
How can I speak to the teacher?
Send an email to planning@crea.nl addressed to the teacher; we will forward your message. If you cannot come to class, it is better to call: +31 (0)20 399 1212
Can I request the phone number of an instructor or a fellow student?
No, that is not permitted due to privacy legislation. Please email us at planning@crea.nl, and we will forward your message.
What are the contact details for the course administration office?
Email your question to planning@crea.nl or call +31 (0)20 399 1212. Emails are not answered on weekends, but you can call us any day of the week. Click here for our opening hours, as well as our address and accessibility information.
FAQ about renting CREA studios and halls
Where can I read the rental terms and conditions?
Through these links, you can find the general terms and conditions for studio rentals, as well as the terms and conditions for renting the CREA theatre rental and CREA music hall rental.
How do I rent a CREA hall (music and/or theatre hall)?
Go to CREA theatre rental or CREA music hall rental, read our terms and conditions (!) and only then request a quote.
How do I rent a studio?
Go to CREA studios rental, read our terms and conditions (!) and apply for an account by phone or in person. After you put balance on this account, you can request studio rental by phone up to 2 months in advance. For longer-term projects or other special requests, please contact planning@crea.nl.
We expect you to have read our conditions and house rules before using our studio.
Is it possible for my band to rent a rehearsal space at CREA?
Bands participating in our courses can rent the studio through their instructor. External bands are only permitted to hold acoustic rehearsals at CREA.
May I use the changing room at the studio?
The changing rooms at our dance studios are reserved exclusively for our own courses and are not included in the rental. You may change clothes inside the studio you have rented.
Can I teach in a CREA studio?
No, that is not allowed. Organising classes is reserved for CREA only. Renting studios is for rehearsals of performing arts only. Would you like to rent the studio for another activity? For example, a photoshoot, film shoots, auditions, class session, workshop, meeting, or for more than 20 people? Please fill out the form under the ‘Studio Rental Exception’ tab. Would you like to teach at CREA? Then send your proposal to opensollicitaties@crea.nl. If CREA is interested, you will be contacted.
If you would like to follow a CREA Workshop with your own group, please check out Workshops on our website for our range of options.
When are the studios available?
Studio availability varies per day. Please call our reception at +31 (0)20 399 1212 for more information about availability and to make a booking.
What amenities are available in the studio?
In our studio listings, you will find a description for each studio, including full details about the sound systems in our studios.
Can I use Bluetooth with the sound system?
On this page you can read all about the sound systems in our studios.
What are the prices for renting a studio?
The price is listed in the information of the respective studio. For a large studio, for example, the regular rate is €20 per hour. Students get a discount and pay only €6. More information on this can be found at our price categories.
Can I get a discounted subscription for studios?
CREA does not offer subscriptions. If you would like to know whether you are eligible for a discount on studio rental, please check our price categories.
How does the payment for studio rental work?
Please visit this page to learn how studio rentals work.
Can I get an invoice?
After completion of the rental, you may request a VAT invoice via planning@crea.nl. CREA sends a summary invoice of bookings incl. VAT for the client a maximum of once on request at the end of the quarter. This allows us to keep the rental costs of our studios low.
We can therefore not send VAT invoices on money that has been topped up (as that is still your money) nor for bookings in the future, as you can still cancel them.
How do I cancel my rented space?
Go to conditions & house rules studio rental for more information on cancelling a rented space.
Why am I unable to deposit money into my account (login problem)?
The cause is usually a special character or symbol in your account details, such as an é or ü. In that case, please call the reception – +31(0)20 3991212 – and ask them to change it.
Other FAQ’s
When is CREA open?
Would you like to know when there are no courses due to holidays? Are you wondering whether your get together at the café can also take place on Sunday, or are you curious about how late you can rent a studio? Check all Visitor Information & Opening hours here.
Where can I park my car?
CREA is located in a car-free area. Parking space near CREA is limited, especially in the evening. Your best bet is to look in the vicinity of Plantage Muidergracht. From Plantage Muidergracht, CREA is easily accessible via two pedestrian bridges.
Can you forward my message/idea to the students?
Although you undoubtedly have a very nice idea, we are not allowed to send messages to our students that are not related to the CREA course. You are welcome to put up a poster/message on our notice board at the top of the stairs on the second floor.
Can I leave or put up flyers/posters at CREA?
Notices (flyers, posters, calls for participation, etc.) may only be placed on the designated notice board. Placing them elsewhere is only permitted with CREA’s approval.
Does CREA offer gift vouchers?
CREA does not offer gift vouchers. However, if you would like to give a CREA course as a gift, this is easy to do. When enrolling, enter the details of the actual participant, except for the email address. Enter your own email address here. This way, all confirmations and further information will be sent to you first, and the gift will remain a surprise for a little longer. We do ask that you send us a message with the correct email address at least one week before the course starts. If there is a discount and/or priority, the details of the person who will be participating will of course apply.
Can’t find your question here? Please contact us:
send an email to planning@crea.nl or call +31 (0)20 399 1212.
